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Support

Microsharp Support Services has been commended by our customers for its excellence and for exceeding expectations. Our quality based within budget and guaranteed SLAs helps our customers in several ways.We offer support 24X7 of 365 days onsite, offshore, near-shore as well as hybrid support models.

    Some of our offerings include:
  • Well defined Escalation matrix
  • 24x7 Monitoring /On-Call support
  • Instant Issue Identification & faster resolution
  • Break fix - Work-Around/Business Continuity
  • Effective Root Cause Analysis
  • Timely and accurate Incident Reports
  • Knowledge Management Support

Business Process Outsourcing

Microsharp is growing Business Process Outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. The integrated solution approach provides enhanced value to the customers through process standardization, process simplification and process optimization. Most organizations are focused on reducing operational costs to improve profitability, but why stop there. Business Process Outsourcing (BPO) can help you reduce costs while simultaneously driving innovation and delivering value to meet and exceed customer expectations and satisfaction.

    Some of our offerings include:
  • Excelling SLA
  • Well defined Escalation matrix

CircleBPO:

Our BPO services are designed to address your most urgent business challenges and maximize ROI from your organization's business processes. Through business process expertise, technology re-engineering, and process optimization, we have helped to reduce costs, improve productivity, and enhance the customer experience across industries, including Retail, Healthcare, and our Mortgage BPO services.

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